Legal

Privacy Policy

Your privacy matters to us. Here's how we handle your information.

Last updated: August 2026

10ly Health Inc. ("10ly," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at 10ly.health and related services (the "Platform"). Please read it carefully.

1. Information We Collect

We collect information you provide directly, as well as information collected automatically:

  • Personal Information: Name, email address, and phone number provided when contacting us or booking a consultation.
  • Health Information: Health concerns and symptoms you share during the triage and booking process, used solely to match you with the right provider.
  • Insurance Information: Insurance provider and plan details provided to verify eligibility for consultations.
  • Usage Data: IP address, browser type, pages visited, and session duration, collected automatically via cookies and tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Match you with appropriate licensed healthcare providers based on your needs and insurance coverage.
  • Schedule and manage your free 10-minute online consultations.
  • Send appointment confirmations via email.
  • Respond to inquiries submitted through our contact form.
  • Improve and personalize the Platform experience.
  • Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Healthcare Providers: Licensed providers on the Platform receive the information needed to conduct your consultation.
  • Video Conferencing: We use Zoom to facilitate online consultations. Zoom's own privacy policy governs information processed through their platform.
  • Service Providers: Trusted vendors who assist us in operating the Platform (e.g., cloud hosting, email delivery) under strict confidentiality obligations.
  • Legal Requirements: When required by law, court order, or to protect the rights and safety of 10ly, users, or the public.

4. Cookies & Tracking Technologies

We use cookies and tracking technologies to understand how users interact with the Platform and to measure the effectiveness of our outreach. These include:

  • Google Analytics: Helps us understand site traffic and usage patterns.
  • Meta (Facebook) Pixel: Used to measure the effectiveness of our advertising campaigns.
  • Essential cookies: Required for the Platform to function correctly, such as maintaining your session.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

The Platform is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated Policy on the Platform with a revised "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out: