Terms of Use

Last updated: October 2026

1. Acceptance and Scope

By accessing or using the 10ly Health website, applications, or related platform services (collectively, the "Platform"), you agree to these Terms of Use ("Terms"). If you do not agree, do not use the Platform. If you use the Platform on behalf of an organization, you represent that you have authority to act for that organization. Separate signed agreements with providers, employers, insurers, payers, or other enterprise customers govern their contracted services; if a signed agreement conflicts with these Terms, that agreement controls for the covered services.

2. Platform Operator and Eligibility

The Platform is operated by 10ly Health Inc. ("10ly," "we," "us," or "our"). The Platform is intended primarily for users in the United States who are 18 years of age or older. You must provide accurate information and use the Platform only where services are legally available. Access to particular clinical services may depend on patient location, provider licensure, eligibility, and program rules.

3. Services and Availability

10ly provides technology-enabled patient intake, provider discovery and matching, scheduling, communications, and authorized healthcare coordination. Depending on availability and contractual arrangements, services may include introductory virtual consultations, occupational and workers' compensation care navigation, enterprise workflows, recovery monitoring, and analytics. Not every feature is available to every user, and descriptions of planned features do not constitute a promise of availability.

4. Independent Providers and Clinical Responsibility

Unless expressly identified otherwise in a specific service arrangement, 10ly is a technology and coordination platform, not the healthcare professional providing clinical services. Participating healthcare professionals exercise independent clinical judgment and are responsible for their professional services, licensing, documentation, and clinical obligations. Nothing in these Terms limits rights or duties that cannot legally be waived. The identity and role of any clinician or clinical entity providing services should be disclosed in the relevant care workflow.

5. Medical Information and Emergencies

General website content, provider matching, automated suggestions, and administrative communications are not a substitute for individualized professional medical advice. A licensed clinician may provide clinical advice or assessments in a separately identified clinical encounter, subject to applicable consent and law. Do not use the Platform for emergencies. If you have an emergency, call 911 or your local emergency number immediately.

6. Telehealth and Introductory Consultations

Introductory consultations may be offered without charge where advertised and available. Their scope, duration, availability, and whether they constitute clinical care depend on the participating provider and the specific service. Telehealth services may require additional informed consent and may be unavailable in some locations. Scheduling does not guarantee acceptance as a patient, a diagnosis, a treatment plan, or continuing care. Providers may cancel or reschedule appointments.

7. Provider Matching, Referrals, and Coverage

Provider matching may use location, specialty, availability, reported needs, network participation, and other relevant factors. Matches and referrals are informational and do not guarantee clinical suitability, appointment availability, insurance network status, or quality of care. Any insurance eligibility or benefit verification is informational, not a guarantee of coverage, payment, authorization, or reimbursement. Users should confirm benefits and financial responsibility with their insurer and provider.

8. Workers' Compensation and Enterprise Programs

Enterprise and workers' compensation services may support injury intake, referral coordination, scheduling, utilization workflows, functional recovery tracking, and authorized communications among providers, insurers, administrators, employers, and case managers. Eligibility, access, and disclosures are governed by applicable law, patient authorizations where required, and enterprise agreements. An employer or case manager does not automatically obtain access to an individual's complete medical record. The Platform does not determine legal entitlement to workers' compensation benefits or replace insurer or governmental claim determinations.

9. AI-Assisted Features and Analytics

Some features may use artificial intelligence, rules-based systems, or statistical analytics to organize intake, suggest providers, summarize information, flag workflow issues, or assess operational and recovery trends. Outputs can be inaccurate, incomplete, or biased and must not be relied on as a sole basis for diagnosis, treatment, emergency decisions, benefit determinations, or other consequential decisions. Any clinical use must be subject to appropriate professional oversight and applicable law. Specific AI features, including any use of identifiable data for training, are governed by the Privacy Policy, applicable notices, permissions, and contracts.

10. Accounts and Security

You are responsible for safeguarding credentials, maintaining accurate account information, and promptly notifying 10ly of suspected unauthorized access. Do not share credentials or attempt to access another person's information. We may suspend access where reasonably necessary to protect users, information, or Platform security, subject to applicable law and contractual commitments.

11. User Conduct and Content

You must not provide fraudulent information; impersonate others; interfere with the Platform; upload malware; scrape or reverse-engineer the Platform except as legally permitted; harass others; or use the Platform unlawfully. You represent that information you submit is accurate to the best of your knowledge and that you have the necessary rights and authority to submit it. Do not record clinical encounters without all legally required consents.

12. Privacy, Health Information, and HIPAA

Personal information is handled as described in the 10ly Privacy Policy and any applicable supplemental notice. Where 10ly acts as a HIPAA business associate, its processing of protected health information is subject to applicable law and business associate agreements. Independent healthcare providers or covered entities may provide their own HIPAA Notices of Privacy Practices. These Terms do not authorize uses or disclosures prohibited by HIPAA or other applicable privacy laws. See https://10ly.health/privacy-policy/.

13. Payments and Provider Subscriptions

Patient-facing introductory services may be free where expressly stated. Other services, provider subscriptions, enterprise arrangements, and professional clinical services may involve charges under separate disclosures or agreements. Applicable pricing, billing, renewals, cancellation, refunds, and taxes must be disclosed before a paid purchase or governed by a signed agreement. No provision here creates an undisclosed recurring payment obligation.

14. Research and Secondary Data Uses

Any research, outcomes studies, data licensing, or secondary use of identifiable health information must have an independent lawful basis and required approvals, authorizations, or waivers. These Terms do not by themselves grant consent to research participation, sale of identifiable health data, or AI model training. Separate research notices and consents will be provided where required.

15. Intellectual Property

The Platform, software, designs, trademarks, and content are owned by 10ly or its licensors and protected by applicable law. Subject to these Terms, 10ly grants users a limited, revocable, nonexclusive right to access the Platform for its intended purposes. You retain rights in content you lawfully submit. You grant 10ly only the rights reasonably necessary to provide services and otherwise process that content as permitted by applicable law and agreements; this does not override health-data restrictions.

16. Third-Party Services and Links

The Platform may integrate independent provider systems, video services, payment processors, or other third-party products. Separate terms and privacy notices may apply. 10ly is not responsible for independent third-party services beyond its own legal obligations and contractual commitments.

17. Disclaimers

To the extent permitted by applicable law, the Platform's technology and nonclinical functions are provided on an "as available" basis. 10ly does not guarantee uninterrupted access, a particular provider match, clinical outcome, claim result, or reimbursement. Nothing here disclaims legally required healthcare duties, privacy obligations, warranties that cannot be excluded, or liability that cannot lawfully be limited.

18. Limitation of Liability

To the maximum extent permitted by applicable law, 10ly is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Platform. This limitation does not apply where prohibited by law and does not limit liability for conduct or duties that cannot legally be excluded. Any additional monetary cap should be separately approved by counsel before publication.

19. Suspension and Termination

We may restrict or discontinue Platform access for material violations, security risks, legal requirements, or service changes, subject to applicable notice and contractual duties. Termination does not eliminate obligations to retain, protect, or provide access to information as required by law, nor does it affect accrued contractual obligations.

20. Changes to Services and Terms

We may update these Terms or modify features from time to time. We will post an updated date and provide additional notice or obtain agreement when required by law. Material changes will not retroactively override existing rights or signed agreements where prohibited. Continued use after legally effective changes may indicate acceptance where permitted.

21. Governing Law and Disputes

Except where mandatory law requires otherwise or a signed agreement provides different terms, these Terms are governed by New Jersey law, without regard to conflict-of-law rules. Subject to applicable law, disputes may be brought in courts of competent jurisdiction in New Jersey. This provision does not restrict non-waivable patient, consumer, or statutory rights.

22. Miscellaneous

If a provision is unenforceable, the remainder remains effective to the extent permitted by law. Failure to enforce a provision is not a waiver. These Terms, together with incorporated notices and applicable signed agreements, constitute the agreement for the covered Platform functions. They do not create a provider-patient relationship between 10ly and a user merely through website access.

23. SMS Messaging Terms

1. When you opt-in to 10ly Health, you agree to receive text messages related to appointment reminders.

2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at contact@10ly.health.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

24. Contact

10ly Health Inc.
301 North Harrison Street, Unit 200, Princeton, NJ 08540
Email: contact@10ly.health
Phone: 1-877-212-7263
Website: https://10ly.health/